Terms & Conditions
In these terms and conditions: “Company” means PLCEurope Ltd. Registered in England and Wales, Company Registration number 8254405.
“Buyer” means the company/person receiving a quotation or buying the products or services from PLCEurope Ltd. Any of the terms and provisions of the Buyer’s order which are inconsistent with these conditions or which are not expressly contained herein shall not be binding on the seller and shall not form part of the Contract.
The Buyer shall be responsible for complying with any legislation or regulations (of the United Kingdom or any other country) governing the export and import of goods into the country of destination (and any other country through which the goods pass in transit) and for the payment of any duties, levies, taxes or similar thereon. The Buyer shall fully indemnify the seller against any fines, penalties, costs, claims, damages, losses and expenses suffered by the seller as a result of the Buyer failing to comply with this clause.
Quotations provided by PLCEurope Ltd. are valid for 30 days from the date of quotation ‘unless otherwise stated’ by the seller and providing the quotation has not been withdrawn in that period. The seller’s prices are those prevailing at receipt of order at the seller’s premises and are ex-works. Such prices do not include VAT or any other tax, levy or duty, which will be charged extra.
Terms for payment shall be agreed in advance by the parties involved in the transaction. Shall the buyer fail to pay any amount when due or if the Buyer shall fail or refuse to accept delivery of any goods or to give delivery instructions when the goods are ready for collection or despatch or if the Buyer is in breach of terms and conditions of any contract with the seller, then the purchase price of all goods invoiced or despatched by the seller shall become immediately due and payable by the Buyer and the seller shall, in its absolute discretion be entitled to treat as cancelled every contract made with the Buyer or, at the seller’s option to suspend or continue the delivery of goods without prejudice to any other rights of the seller and to recover all expenses, losses and damages resulting to the seller including loss of profit and other consequential losses.
The Company reserves the right in its absolute discretion to refuse to execute any order or contract if the arrangements for payment or the credit of the Buyer appear to be or to become unsatisfactory and the seller reserves the right to sell or dispose of the goods produced for the Buyer and to recover any additional loss from the Buyer.
Delivery dates are estimates only and the seller shall take all reasonable steps to comply. The seller, however, shall not be liable for any loss, penalties or damage direct or indirect, occasioned by late delivery and, in no case shall delay be a ground for rejecting goods or for rescinding the contract.
All offers of goods from stock are subject to the goods remaining unsold at the time of acceptance of order by the seller. Where the Buyer specifies periodic delivery, the final estimated delivery date must be within twelve months of the order being accepted by the seller. Where a period is stated for delivery and such a period is not extended by mutual written consent then the Buyer shall take delivery within that period.
Any discrepancy between the parts ordered and parts delivered must be reported within 7 working days from the delivery day. If any discrepancy is not reported within this time the Company will not accept responsibility.
Where delivery of the goods is delayed at the request of the Buyer or the Buyer is for any reason whatsoever unable to take delivery the seller shall be entitled to charge the Buyer the actual or estimated cost of storing such goods whether or not stored at its own premises and without prejudice to any other claim it may have.
The seller shall have no liability for any expenses losses or damages caused by delay or default in performance of any obligation caused directly or indirectly by breakdown or unavailability of plant or machinery, failure of raw material or supply of raw material, inability to obtain sufficient labour or sufficient skilled labour or any other cause or causes beyond the reasonable control of the seller.
The seller reserves the right to make part deliveries and to submit invoices for goods supplied as part of an order.
The seller shall not be responsible for non-delivery of the whole of a consignment or any package forming part of a consignment unless the Buyer notifies the seller and the carriers within three days of the despatch note or invoice date whichever is the earlier. In the case of goods damaged in transit or loss from a package or unpacked consignment, the seller shall not be responsible unless the Buyer notifies the seller and the carriers within three days of receipt of the consignment. In the case of parcel post, the seller shall not be responsible for loss of a whole parcel, or in case of goods damaged in transit, or loss from a parcel, unless the Buyer notifies the seller within three days of the despatch note or invoice date whichever is the earlier.
Where the goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
CANCELLATION AND REFUND POLICY
Any cancellation of the Contract by the Buyer shall be effective only if made in writing and only if accepted in writing by the seller. No goods may be returned for credit without prior agreement being obtained from the seller. The seller reserves the right to apply a re-stocking charge if goods are returned when agreed with the seller. Orders for goods, which are not current standard products, are only accepted on the condition that cancellation or return by the Buyer be accepted by the Company. Products manufactured / produced to order, cannot be cancelled or returned against credit once the order has been processed.
Refunds for returns normally process and credit within 30 days from the date we receive your return at the warehouse. Once we receive the part, we will then approve the return. Once the return has been approved and processed, the refund will be credited to the same payment method you used to buy the merchandise. You will receive a “credit approved” Email the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please call our returns department at +448452220045.
Returns are accepted only within 14 days from the invoice date. Items must be returned exactly as they were dispatched in the original packaging (manufacturer’s box, static bags, etc.). If our seals or factory seals are broken, then the products cannot be returned under any condition. The risk of loss for the part being returned shall be with you at all times during the shipment of such part to PLCEurope warehouses and with respect to any shipments from PLC Europe back to you. There is a 25% restocking fees for returned products. Products manufactured / produced to order, cannot be returned against credit. The company reserves the right to apply different restocking fees on non-standard products which are produced specifically for an order.
You are responsible for the safe arrival of products shipped to PLCEurope and it is necessary that the product be packed properly for shipping. The Customer shall bear the cost of returning any Goods and shall follow any specific instructions as to the return given by the Supplier at any time. PLCEurope are not responsible for damage caused by carrier, or damage due to insufficient packing materials. Damaged parts will be promptly reported to you. All returns must be in their original condition, include all components, and cannot be disassembled, mounted or damaged due to incorrect installation or use. Returns missing components will be rejected. We are not responsible for installation errors or misuse. We are not responsible for labor expenses, additional repair expenses or any expense caused by the use of wrong or defective parts during installation. Products Not Returnable: Service manuals, CD ROMs, Software, Custom-made parts, cannot be returned for any reason. Electrical parts are not returnable if plugged in, used or unsealed for any reason.
WARRANTY AND LIMITATION OF LIABILITY POLICY
Without prejudice to the operation and effect of any other of these Conditions where the seller makes delivery of any goods which are defective other than through fair wear and tear or otherwise not in accordance with the Contract the seller’s liability shall be limited to an obligation, as it shall in its absolute discretion decide, either (i) to repair or rectify the said goods, or (ii) to replace the said goods with goods which are in accordance with the Contract, or (iii) to credit the purchase price against a re-delivery of the said goods provided that the seller shall be under no liability if any one or more of the following apply:
The products have not been used or maintained reasonably or properly or used under normal operating conditions. The goods have been used otherwise than in single shift working.
The Buyer has itself (or by a party not approved or authorised by the Company) executed or attempted to execute repairs or alterations to the goods or their installation or notice of the defect is not given to the Company within the warranty or guarantee period specified for the goods by the manufacturer of the goods (or if there is no such period within 12 months of delivery) or otherwise is not given in accordance with the manufacturer’s warranty or guarantee.
To the extent that the Company is held liable to the Buyer for any breach of contract or tort or other act, default, omission or statement the Company’s liability for the same shall not exceed the sum insured by the Company at the date of the Contract for product liability. This restriction does not apply to any liability under clause.
The Buyer warrants that the goods will not be used unless and until the Buyer shall first have applied or taken all such protective or precautionary measures or applied all such warnings, notices, statements or makings or taken all such other precautions of whatsoever nature as may be required by law or as may be necessary or appropriate to preclude the making of any claim by any person who may use the goods or be affected on the grounds of the absence thereof. The Customer shall bear the cost of returning any Goods under warranty and shall follow any specific instructions as to the return given by the Supplier at any time. The Buyer shall indemnify the Company against all claims proceedings costs or expenses, which the Company may sustain by reason of any breach of this warranty.
The Buyer shall fully indemnify the seller against all losses, damages, costs, actions, claims, demands, fees, and other expenses (legal or otherwise) the seller may incur in consequence of the goods being (whether in whole or in part and directly or indirectly) involved in a claim under the Consumer Protection Act 1987 except to the extent that the alleged defect in the goods the subject of such claim was directly caused by an act or omission of the Company.
Without prejudice to the generality of the above, the seller shall not, in any event, be liable for the loss to the Buyer of profit, business, contracts, revenue, wastage of goods, loss of machine or production time, wastage of labour or any special, indirect, consequential or economic loss or damage of any nature caused by non-year 2000 conformity. Neither PLCEurope nor its employees or agents are liable for, and buyer is not entitled to any direct or indirect or consequential damages like loss of profits or anticipated profits, loss of business, loss of data, reputation, business interruption, loss of revenue, claims, costs, demands, loss or expense imposed on buyer or third party claims from any cause of fulfilment of the order.
The warranty will not apply to or be valid under conditions including but not limited to the following:
a) The serial number of the PLCEurope products or its components has been altered, removed, or otherwise not valid as identified by PLC Europe.
b) The product has been repaired or modified by non-authorized person and without the consent of PLCEurope.
c) The product warranty seals have been altered or broken.
d) There is damage from improper installation or improper connection.
Nothing in these conditions shall exclude or limit the seller’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or for any liability that cannot be excluded by law. The Seller shall not be liable to the buyer for any loss suffered by the buyer arising out of or in connection with the supply of the goods or their use, resale or license by the buyer. The buyer recognises that the limitation of liability contained in these conditions are reasonable and that the prices quoted by the sellers are dependent upon such limitations being incorporated into the contract.
The responsibility for insuring the Goods after the risk in them has passed to the Buyer shall be that of the Buyer.
DAMAGE IN TRANSIT
The Seller shall not be liable for loss or damage to the Goods after the risk in them has passed to the Buyer.
PLCEurope Limited understands that your privacy is important. We value and respect the privacy of all who trade with us and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the GDPR, you have the following rights, which we will always work to uphold:
a. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
b. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
c. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
d. The right to restrict (i.e. prevent) the processing of your personal data.
e. The right to object to us using your personal data for a particular purpose or purposes.
f. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
g. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
How do we collect Personal Data?
Forms (Contact us – Quote Request):
When you submit any form (Contact us – Quote request), we collect your first name and last name (only when provided), your email address and phone number so that we can correspond with you.
When you subscribe to our newsletter we collect your name (only when provided) and your email address so that we can correspond with you.
In order to be compliant with the new regulation Google included a data processing amendment.
The data we collect will be processed anonymously and “Data sharing” is disabled.
We don’t use other Google services in combination with Google Analytics cookies.
How Can You Contact us for any further information:
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: [email protected]
Telephone number: 08452220045
Postal Address: Unit 8 Rufus Business Centre, Ravensbury Terrace, Earlsfield, London, SW18 4RL, UK
PLCEurope Ltd. does not store credit or debit card details nor do we share details with any third parties.
Designated trademarks, brands and brand names appearing on this website are the property of their respective owners. This website is not sanctioned or approved by any manufacturer or trade name listed. PLCEurope Ltd. is not an authorized distributor or representative of the listed manufacturers on this website.
CHOICE OF LAW
These terms and conditions shall be governed by and construed in all respects in accordance with English Law. Should any part of this transaction contravene U.S. Export laws, this transaction shall be immediately void and unenforceable.